RETURNS & EXCHANGES
RETURNS & EXCHANGES
Please send all returns and exchanges to:
7 Youngs Ln
York, ME 03909
Full priced items with a Tuck Life receipt:
· Within 60 days of purchase: Full refund or merchandise credit
· After 60 days of purchase: Full merchandise credit
· After 180 days of purchase: Merchandise credit of last retail value
Sale items with a Tuck Life receipt:
· Within 30 days of purchase: Full refund or merchandise credit
· After 30 days of purchase: Full merchandise credit
· After 90 days of purchase: Merchandise credit of last retail value
· All goods marked as “final sale” will not be eligible for return
Tuck Life products without a Tuck Life receipt:
· Can be returned for merchandise credit at the last retail value
Original shipping charges are not eligible for refund on orders that were shipped correctly.
Refunds on returns will only be applied to the original form of payment with the shipping and handling fee deducted from the credit total. If you choose to send your goods through another carrier, we recommend you select a service that provides tracking information.
· If you need your exchange in a hurry, feel free to call us at (866) 933-2298 and we will do our best to get your new products out to you expeditiously! You will be charged for the merchandise on its way out (shipping is on us, of course) and you’ll be credited as soon as we receive your return.
How to exchange merchandise by mail:
· Complete the return section on the front side of this receipt and indicate items being returned. Don’t forget to let us know the reason for the returned item.
· Provide the product information for each new item you would like in the exchange form below.
· If the total value of your exchange is less than the value of the returned item(s), we will refund you the difference according to our return policies.
· If the total value of your exchange is greater than the value of the returned item(s), please include your contact information in the form below so we can contact you regarding proper form of payment.
· Take note of the tracking number for your records, so that you can track your shipment’s progress.
· Please allow 30 days for your return/exchange to be processed.
· All sales of gift cards are final and are not eligible for exchanges.
· Tuck Life will honor a one-time price adjustment within 10 days of the shipment date
· Promotions, flash sales, Friends and Family sales and Whale of a Sale will be excluded from price adjustment.
· To receive a price adjustment, please contact one of our Customer Care representatives at (866) 933-2298 or email: firstname.lastname@example.org. Be sure to have your order number handy (this is found on your packing slip or in your order confirmation email.)